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Field Services and Maintenance For Government

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RF Field Services and Maintenance for Government: A Guide

Various layers of the government rely on radio frequency (RF) systems for clean and effective communication, which makes regular maintenance an absolute necessity.

Federal, state, local and tribal levels of the government use cutting-edge Land Mobile Radio (LMR) systems for a wide variety of critical missions, important logistics and other difficult tasks. Regular maintenance minimizes technical issues, ensures interference-free communication lines and verifies that systems continue to adhere to standards and regulations.

There are so many organizations and teams throughout the various branches of government that depend on clean and efficient communications, sometimes during emergencies and mass events. Not to mention military and public safety officials, who operate in high-stress environments on a daily basis. Knowing the stakes are high in those situations enhances how important regular RF maintenance for government systems is.

In this article, we’re going to take a look at field services for government RF systems and break down the importance of regular maintenance.

An Introduction to Field Services 

Field services teams can perform routine maintenance, troubleshoot on-site and enhance systems. Radio interference, which degrades the clarity and range of communication systems, can come from several sources. While field services teams can troubleshoot almost any existing problem with their detective-like analysis skills, they can also provide preventative measures and upgrades through regular maintenance to make sure systems are running smoothly and continue to evolve. Because of their expertise, field services professionals can find potential weaknesses. They can also optimize hardware to ensure the power and longevity of communication systems.

It is imperative to work with a knowledgeable field services team for RF maintenance of government systems.

The Importance of Regular Maintenance for Government 

Government agencies and organizations are often responsible for the safety of large groups of people in quickly changing environments like massive public events, emergency situations and natural disasters. Minimizing technical issues and keeping clear communication lines during these times is important, and regular maintenance and system testing is the way to ensure this.

During a 2013 Senate hearing about the emergency response to the Boston Marathon bombing, the importance of maintaining and enhancing emergency radio communication systems was discussed.

Edward Davis, who was then the commissioner of the Boston Police Department, said that immediately after the explosion, the area’s cell phone system was overloaded, and first responders exclusively relied on radio systems. During the hearing, Davis stated that testing and training at a previous marathon, plus upgrades and enhancements to technology, such as increased system interoperability between numerous departments, helped to drive a swift response.

Because of the effort put into system maintenance and enhancement, Davis said “our emergency radio communication systems worked without incident, even though all cell phones went down during the crisis.”

Security is also imperative for government organizations. Having secure lines and the ability to send and receive data with privacy and confidence is integral to government communication. Regular maintenance can detect system and security flaws.

Another factor is that maintenance is a cost-saving measure. Solving small problems before they become large issues can save a lot of time and money in the long run. Through all of the levels of the government, there has been a significant investment in land mobile radio systems. It’s important to maintain those investments and avoid large, unplanned system breakdowns.

From enhanced public safety to being a cost-saving measure, continued RF maintenance for government systems is a no-brainer from many angles.

Common Challenges for Government Facilities

The government is a large, multilayered machine, and its various land mobile radio systems vary greatly in scope and usage. As a large land area with population densities that span a wide spectrum, the United States and its territories have an abundance of regions and municipalities with unique RF system needs and challenges. That requires a lot of problem-solving. It also requires a lot of skilled technicians who can provide thoughtful maintenance.

Sometimes RF maintenance for government systems is needed to prepare for massive events in major cities. Sometimes it’s needed to modernize remote areas. Of course, routine maintenance is a must across the board, but the contrast between remote areas and dense cities highlights the diverse challenges.

For example, consider these two Department of Homeland Security case studies.

In 2014, Guam began a $12 million upgrade to its land mobile radio system to modernize its public safety program. By 2018, Guam’s emergency communications featured  a “greater degree of consistency and reliability.”

Also in 2014, prior to the NFL Super Bowl at MetLife Stadium in East Rutherford, New Jersey, an interference task force was assembled to make sure radio communications operated smoothly. Because the New York City metropolitan area is considered one of the most congested RF areas in the United States, they started planning, doing maintenance and bracing for potential issues in 2011. No major problems were reported during the game.

Both cases required years of maintenance work and testing, although the goals and needs were different.

Another challenge is how rapidly technology is evolving. Skilled field service technicians are equipped to not only work on systems but also help determine what hardware and technology are still efficient and where upgrades are needed.

RF maintenance for government systems comes with a web of challenges, but skilled field service technicians can meet those needs.

Benefits of Outsourcing Field Services

We’ve already established that there are numerous government RF systems, many of which have unique goals and challenges. That’s why outsourcing field services to industry leaders, like TX RX, is always a good idea. RF industry leaders have a handle on the latest technology, tools, best practices and regulatory requirements.

Outsourcing allows government agencies to avoid having to assemble large in-house teams. It also gives government organizations the flexibility to quickly scale each project to their individualized needs. Industry leaders can quickly adapt to almost any RF maintenance project, whether it’s a routine inspection, preventative maintenance or system enhancement to maximize its potential and prevent downtime. Keeping RF systems online is a serious undertaking for government organizations that deal with high-stress situations, so quality work from an industry leader is essential.

Factors To Consider When Choosing a Field Service Provider 

While jobs and needs vary, there are factors to always consider when hiring a field service provider.

  • Experience: Outsourcing can streamline projects, but it’s important to pick a company with a long and decorated history. Not all RF system projects are the same. Choose a company with experience working in the government sector.
  • Regulations and Best Practices:  Find a company that follows ISO 9001 regulations, which ensures quality management. Also, make sure the company outlines its best practices.
  • Versatility: Each RF system and the people using it have a set of unique needs and goals. Make sure the company being considered can adapt to and customize each RF maintenance project.

Let’s Work Together 

Since TX RX was founded in 1976, the company has been a leader in RF manufacturing and conditioning, promoting a culture of innovation and customer service. With decades of experience, TX RX can meet any government RF maintenance need.

All parts and practices at TX RX adhere to ISO 9001 regulations, and every customized project provides individualized solutions.

Do you need help with your RF system? Contact our professional support team today to get in touch or request a quote.



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