TX RX Company Brochure
History of TX RX
TX RX Systems, Inc. was founded in 1976 by Dan Kaegebein and Elliott Johnson. The company's headquarters is in Angola, NY, a suburb of Buffalo.
Led by Dan’s technical ingenuity and Elliott’s business acumen, the company quickly became the industry leader in providing RF Conditioning products in the Land Mobile Radio (LMR) market, aided by breakthrough inventions such as the T-Pass® Transmit Combiner, Auto-Backup® Tower Top Amplifier, wideband collinear Base Station Antennas, and a suite of high performance RF filters and duplexers. Over the years, TX RX’s RF Conditioning Products have played a critical part in improving and optimizing numerous mission critical radio networks for both Public Safety and Enterprise Two-Way radio users. The name “TX RX” has become the gold standard in the industry for high performance and high quality in both products and services.
TX RX Systems was acquired by Bird Technologies Group in 1995. Over the next twenty plus years, TX RX steadily grew the business and expanded into new markets. Building upon its reputation of providing customized system solution for the most challenging RF projects, TX RX became the “go-to supplier” for LMR applications in VHF, UHF, 700/800 MHz, and 900 MHz frequency bands.
In 2018, Indutrade acquired TX RX Systems from Bird Technologies. TX RX joined Combilent, a Danish company also owned by Indutrade, to form the Combilent Group. Combilent used to be a competitor to TX RX, but now the two companies together offer a deeper and broader solution portfolio to both the OEM and Field Engineering markets worldwide. The new TX RX continues the tradition of offering best-in-class solutions to our customers, while leveraging the combined strength and resources of both companies in R&D, operations, and customer support. We are BETTER TOGETHER serving our customers.
Terms and conditions of sale
Warranty and repair
TX RX Systems is dedicated to support our customers by providing Customer Service Support for all products. Our standard warranty period is 1 year, but we also provide cost-effective, timely repairs for all products well beyond the warranty period. We understand the importance of fast turnaround and strive to complete repairs as quickly as possible.
- Our goal is to complete repairs in less than 10 business days.
- We offer 6 months' warranty on all repairs.
- For most of the standard products, we charge a Flat Rate for repairs.
- We have a full engineering staff to provide technical assistance to identify the root cause of a failure.
- All repairs will incorporate the latest revisions and updates to our products.
- If the return of the product to TX RX factory is not feasible or additional support is required, Technical Services (either remotely or at the customer's location) are available for an additional fee.
- Our limitation for repairing products resides with the obsolescence and availability of parts and components needed to make repairs. If we are not able to complete a repair, our sales support team will contact you with possible options for a new product purchase.
Please contact Customer Service for a Return Materials Authorization (RMA) to start the Warranty or Repair process at CustomerService@txrx.com or 716-549-4700.
When sending in the product, please use the address listed below, and write the RMA # on the outside of the shipping carton.
TX RX Systems, Inc.
8625 Industrial Pkwy
Angola, NY 14006
Quality
TX RX is certified to all requirements of ISO 9001:2015.
We continuously measure, maintain and develop procedures which ensure that the demands and principles of ISO 9001 are respected during all processes relevant to our business. Among other benefits, this enables TX RX to deliver high-quality and reliable products on time that fulfill our customers' requirements and expectations.
Sustainability and environmental responsibility
TX RX Systems is in full compliance with applicable environmental laws, regulations, and customer obligations. In addition, we operate our business in a manner that reduces our impact on the environment.
We abide by the European and Chinese laws on the Restriction of Hazardous Substances Directive (RoHS). RoHS restricts the use of lead (Pb), cadmium (Cd), mercury (Hg), hexavalent chromium (Cr6+), polybrominated biphenyl (PBB), and polybrominated diphenyl ether (PBDE) in electronic equipment.
We work closely with our suppliers and partners to improve their environmental awareness and actions, and
we require continuous improvement.
We assist our customers to use our products in an environmentally sensitive way, and we liaise with the local
community and participate in discussions and actions related to sustainability issues.