Where to Begin?: Part 3 of Ricks Guide to LMR for the IT world.

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Where to Begin?   When I first got into IT support, I worked on a helpdesk.  These were the halcyon days of simple, mostly boiler plate responses and the occasional site visit (If you know the reference, where this phrase came from, I think we will be BFFs). Then I got it in my mind […]

Where to Begin?: Part 3 of Ricks Guide to LMR for the IT world. Read More »